RETURN

Returns & Exchanges Policy

If you are not completely satisfied with your purchase, you may return or exchange eligible items within 30 days of the date you received your order. All returns and exchanges must be initiated through our returns portal. Returns that do not meet the eligibility requirements below may not be accepted.

For U.S. customers, a $6.00 return shipping fee will be deducted from the refund for any returns using our provided return label. Exchanges for a different size of the same product and same color are offered at no additional shipping cost. If you prefer store credit via a gift card instead of a refund, no return shipping fee will be applied.

All returned merchandise must be in original condition, unworn, and in its original packaging with all tags attached. Items marked as Final Sale are not returnable or exchangeable. Your return must be postmarked within 30 days of receipt; items received after this timeframe cannot be accepted.

Once your return is received and inspected, refunds are typically processed within approximately 10 business days. Refunds will be issued back to the original payment method, less the $6 return fee if applicable. You will receive an email notification once your refund has been issued.

For U.S. exchanges, we currently only support size changes for the same product and same color. If you wish to exchange for a different product or color, please return the original item for a refund and place a new order for the desired product.

Unfortunately, we are unable to accept automated international returns or exchanges at this time. International customers wishing to return or exchange an order should contact us at hello@the-shirt.com. International customers are responsible for return shipping costs, and international exchanges are not eligible through the automated system.

If you receive a defective, damaged, or incorrect item, you must notify us via email within 5 business days of delivery. Please retain all original packaging and materials. Upon receipt and inspection of the damaged item, we will provide a replacement if available.

Please send returns with sufficient packaging and tracking or insurance, as we are not responsible for lost return shipments. Cash-on-Delivery (COD) return packages will not be accepted.

For any questions or assistance with your return or exchange, please contact our customer support team at hello@the-shirt.com.